カテゴリ： Transparency Market Research, サービス/金融, 世界

世界のコールセンターアウトソーシング市場2021年ｰ2031年：種類別（インバウンドサービス、アウトバウンドサービス）、サービス種類別、企業規模別、エンドユーザー別

■ 英語タイトル：Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises; and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031

調査会社Transparency Market Research社が発行したリサーチレポート（データ管理コード：TMR22MY081）

■ 発行会社/調査会社：Transparency Market Research
■ 商品コード：TMR22MY081
■ 発行日：2022年3月
■ 調査対象地域：北米、ヨーロッパ、アジア太平洋、中東・アフリカ、南米
■ 産業分野：サービス
■ ページ数：341
■ レポート言語：英語
■ レポート形式：PDF
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Transparency Market Research社の本調査資料では、世界のコールセンターアウトソーシング市場について調査し、序論、仮定・調査手法、エグゼクティブサマリー、市場概要、市場分析・予測、種類別（インバウンドサービス、アウトバウンドサービス）分析、サービス種類別分析、企業規模別分析、エンドユーザー別分析、地域別（北米、ヨーロッパ、アジア太平洋、中東・アフリカ、南米）分析、競争状況、企業情報、重要ポイントなどの項目を掲載しています。
・序論
・仮定・調査手法
・エグゼクティブサマリー
・市場概要
・市場分析・予測
・世界のコールセンターアウトソーシング市場規模：種類別（インバウンドサービス、アウトバウンドサービス）
・世界のコールセンターアウトソーシング市場規模：サービス種類別
・世界のコールセンターアウトソーシング市場規模：企業規模別
・世界のコールセンターアウトソーシング市場規模：エンドユーザー別
・世界のコールセンターアウトソーシング市場規模：地域別（北米、ヨーロッパ、アジア太平洋、中東・アフリカ、南米）
・競争状況
・企業情報
・重要ポイント

*** レポート概要（サマリー）***

Call Center Outsourcing Market – Scope of Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global call center outsourcing market, to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the call center outsourcing market, to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the call center outsourcing market is expected to progress during the forecast period of 2021-2031.

The report offers intricate dynamics about the different aspects of the call center outsourcing market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the call center outsourcing market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the call center outsourcing market, and estimate statistics related to the market progress in terms of value (US$ Bn). The study covers a detailed segmentation of the call center outsourcing market, along with country analysis, key information, and a competitive outlook. The report mentions the company profiles of key players that are currently dominating the call center outsourcing market, wherein various developments, expansion, and winning strategies practiced and executed by leading players have been presented in detail.

Key Questions Answered in TMR’s Report on Call Center Outsourcing Market
The report provides detailed information about the call center outsourcing market on the basis of a comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the call center outsourcing market, so as to help them make successful strategies and take target-driven decisions.

Which regions will continue to remain the most profitable regional markets for call center outsourcing market players?
Which factors will induce a change in demand for call center outsourcing and platforms during the assessment period?
How will changing trends impact the call center outsourcing market?
How will COVID-19 impact the call center outsourcing market?
How can market players capture low-hanging opportunities in the call center outsourcing market in developed regions?
Which companies are leading the call center outsourcing market?
What are the winning strategies of stakeholders in the call center outsourcing market to upscale their position in this landscape?
What will be the Y-o-Y growth of the call center outsourcing market between 2021 and 2031
What are the winning imperatives of market frontrunners in the call center outsourcing market?

Research Methodology – Call Center Outsourcing Market
The research methodology adopted by analysts to compile the call center outsourcing market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the call center outsourcing market.

During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the call center outsourcing market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the call center outsourcing market.

*** レポート目次（コンテンツ）***

1. Preface
1.1. Market Introduction
1.2. Market Segmentation
1.3. Key Research Objectives
2. Assumptions and Research Methodology
2.1. Research Methodology
2.1.1. List of Primary and Secondary Sources
2.2. Key Assumptions for Data Modelling
3. Executive Summary: Global Call Center Outsourcing Market
4. Market Overview
4.1. Market Definition
4.2. Technology/ Product Roadmap
4.3. Market Factor Analysis
4.3.1. Forecast Factors
4.3.2. Ecosystem/ Value Chain Analysis
4.3.3. Market Dynamics (Growth Influencers)
4.3.3.1. Drivers
4.3.3.2. Restraints
4.3.3.3. Opportunities
4.3.3.4. Impact Analysis of Drivers and Restraints
4.4. COVID-19 Impact Analysis
4.4.1. Impact of COVID-19 on Call Center Outsourcing Market
4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
4.4.2.1. Increase in Spending
4.4.2.2. Decrease in Spending
4.4.3. Short Term and Long Term Impact on the Market
4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
4.5.1. By Type
4.5.2. By Service Type
4.5.3. By Enterprise Size
4.5.4. By End-user
5. Global Call Center Outsourcing Market Analysis and Forecast
5.1. Market Revenue Analysis (US$ Bn), 2016-2031
5.1.1. Historic Growth Trends, 2016-2020
5.1.2. Forecast Trends, 2021-2031
5.2. Pricing Model Analysis/ Price Trend Analysis
6. Global Call Center Outsourcing Market Analysis, by Type
6.1. Overview and Definitions
6.2. Key Segment Analysis
6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 – 2031
6.3.1. Inbound Service
6.3.2. Outbound Service
7. Global Call Center Outsourcing Market Analysis, by Service Type
7.1. Overview and Definitions
7.2. Key Segment Analysis
7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 – 2031
7.3.1. Email Support
7.3.2. Chat Support
7.3.3. Voice Support
7.3.4. Video Support
7.3.5. Social Media Support
7.3.6. Others
8. Global Call Center Outsourcing Market Analysis, by Enterprise Size
8.1. Overview and Definitions
8.2. Key Segment Analysis
8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031
8.3.1. Small & Medium Enterprises
8.3.2. Large Enterprises
9. Global Call Center Outsourcing Market Analysis, by End-user
9.1. Key Segment Analysis
9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 – 2031
9.2.1. BFSI
9.2.2. Retail & E-commerce
9.2.3. Government
9.2.4. IT & Telecom
9.2.5. Healthcare
9.2.6. Manufacturing
9.2.7. Hospitality
9.2.8. Others
10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region
10.1. Key Findings
10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031
10.2.1. North America
10.2.2. Europe
10.2.3. Asia Pacific
10.2.4. Middle East & Africa
10.2.5. South America
11. North America Call Center Outsourcing Market Analysis and Forecast
11.1. Regional Outlook
11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 – 2031)
11.2.1. By Type
11.2.2. By Service Type
11.2.3. By Enterprise Size
11.2.4. By End-user
11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 – 2031
11.3.1. U.S.
11.3.2. Canada
11.3.3. Mexico
12. Europe Call Center Outsourcing Market Analysis and Forecast
12.1. Regional Outlook
12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 – 2031)
12.2.1. By Type
12.2.2. By Service Type
12.2.3. By Enterprise Size
12.2.4. By End-user
12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 – 2031
12.3.1. Germany
12.3.2. UK
12.3.3. France
12.3.4. Italy
12.3.5. Spain
12.3.6. Rest of Europe
13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast
13.1. Regional Outlook
13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 – 2031)
13.2.1. By Type
13.2.2. By Service Type
13.2.3. By Enterprise Size
13.2.4. By End-user
13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 – 2031
13.3.1. China
13.3.2. India
13.3.3. Japan
13.3.4. ASEAN
13.3.5. Rest of Asia Pacific
14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast
14.1. Regional Outlook
14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 – 2031)
14.2.1. By Type
14.2.2. By Service Type
14.2.3. By Enterprise Size
14.2.4. By End-user
14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 – 2031
14.3.1. Saudi Arabia
14.3.2. The United Arab Emirates
14.3.3. South Africa
14.3.4. Rest of Middle East & Africa
15. South America Call Center Outsourcing Market Analysis and Forecast
15.1. Regional Outlook
15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 – 2031)
15.2.1. By Type
15.2.2. By Service Type
15.2.3. By Enterprise Size
15.2.4. By End-user
15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 – 2031
15.3.1. Brazil
15.3.2. Argentina
15.3.3. Rest of South America
16. Competition Landscape
16.1. Market Competition Matrix, by Leading Players
16.2. Market Revenue Share Analysis (%), by Leading Players (2020)
16.3. Competitive Scenario
16.3.1. List of Emerging, Prominent and Leading Players
16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.
17. Company Profiles
17.1. Accenture Plc
17.1.1. Business Overview
17.1.2. Company Revenue
17.1.3. Product Portfolio
17.1.4. Geographic Footprint
17.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.2. Atento SA
17.2.1. Business Overview
17.2.2. Company Revenue
17.2.3. Product Portfolio
17.2.4. Geographic Footprint
17.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.3. Concentrix Corporation
17.3.1. Business Overview
17.3.2. Company Revenue
17.3.3. Product Portfolio
17.3.4. Geographic Footprint
17.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.4. Capgemini SE
17.4.1. Business Overview
17.4.2. Company Revenue
17.4.3. Product Portfolio
17.4.4. Geographic Footprint
17.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.5. Cognizant
17.5.1. Business Overview
17.5.2. Company Revenue
17.5.3. Product Portfolio
17.5.4. Geographic Footprint
17.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.6. Flatworld Solutions Pvt. Ltd.
17.6.1. Business Overview
17.6.2. Company Revenue
17.6.3. Product Portfolio
17.6.4. Geographic Footprint
17.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.7. Go4Customer
17.7.1. Business Overview
17.7.2. Company Revenue
17.7.3. Product Portfolio
17.7.4. Geographic Footprint
17.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.8. HCL Technologies
17.8.1. Business Overview
17.8.2. Company Revenue
17.8.3. Product Portfolio
17.8.4. Geographic Footprint
17.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.9. Hinduja Global Solutions Ltd.
17.9.1. Business Overview
17.9.2. Company Revenue
17.9.3. Product Portfolio
17.9.4. Geographic Footprint
17.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.10. Infosys Limited
17.10.1. Business Overview
17.10.2. Company Revenue
17.10.3. Product Portfolio
17.10.4. Geographic Footprint
17.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.11. Tata Consultancy Services
17.11.1. Business Overview
17.11.2. Company Revenue
17.11.3. Product Portfolio
17.11.4. Geographic Footprint
17.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.12. Tech Mahindra
17.12.1. Business Overview
17.12.2. Company Revenue
17.12.3. Product Portfolio
17.12.4. Geographic Footprint
17.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.13. Teleperformance SE
17.13.1. Business Overview
17.13.2. Company Revenue
17.13.3. Product Portfolio
17.13.4. Geographic Footprint
17.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.14. Sitel Group
17.14.1. Business Overview
17.14.2. Company Revenue
17.14.3. Product Portfolio
17.14.4. Geographic Footprint
17.14.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.15. StarTek Inc.
17.15.1. Business Overview
17.15.2. Company Revenue
17.15.3. Product Portfolio
17.15.4. Geographic Footprint
17.15.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.16. WNS Global Services
17.16.1. Business Overview
17.16.2. Company Revenue
17.16.3. Product Portfolio
17.16.4. Geographic Footprint
17.16.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.17. Others
18. Key Takeaways

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