対話型AIの世界市場(~2026年):コンポーネント別(ソリューション、サービス)、種類別(チャットボット、IVA)、技術別(NLP、ASR)、ビジネス機能別(販売・マーケティング、運用)、統合モード別、産業別、地域別

調査会社MarketsandMarkets社が発行したリサーチレポート(データ管理コード:TC6976)
◆英語タイトル:Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region - Global Forecast to 2026
◆発行会社/調査会社:MarketsandMarkets
◆商品コード:TC6976
◆発行日:2021年11月1日
◆調査対象地域:グローバル
◆産業分野:IT
◆ページ数:305
◆レポート言語:英語
◆レポート形式:PDF
◆納品方式:Eメール(受注後24時間以内)
◆販売価格オプション(消費税別)
Single User(1名様閲覧)USD4,950 ⇒換算¥564,300見積依頼/購入/質問フォーム
Multi User (Five User)USD6,650 ⇒換算¥758,100見積依頼/購入/質問フォーム
Corporate License (全社内共有可)USD8,150 ⇒換算¥929,100見積依頼/購入/質問フォーム
販売価格オプションの説明はこちらで、ご購入に関する詳細案内はご利用ガイドでご確認いただけます。
※お支払金額は「換算金額(日本円)+消費税+配送料(Eメール納品は無料)」です。
※本体価格が¥30,000未満のレポートにつきましては、ハンドリングチャージ¥5,000が別途かかります。
※Eメールによる納品の場合、通常ご注文当日~2日以内に納品致します。
※レポート納品後、納品日+5日以内に請求書を発行し、お客様宛に郵送いたしますので、請求書発行日より2ヶ月以内に銀行振込にて支払をお願いします。(振込先:三菱UFJ銀行/京橋支店/H&Iグローバルリサーチ株式会社)
MarketsandMarkets社の概要及び新刊レポートはこちらでご確認いただけます。

★グローバルリサーチ資料[対話型AIの世界市場(~2026年):コンポーネント別(ソリューション、サービス)、種類別(チャットボット、IVA)、技術別(NLP、ASR)、ビジネス機能別(販売・マーケティング、運用)、統合モード別、産業別、地域別]についてメールでお問い合わせはこちら
マーケッツアンドマーケッツ社は対話型AIの世界市場規模が2021年68億ドルから2026年184億ドルまで、年平均21.8%成長すると予想しています。本市場調査レポートでは、世界の対話型AI市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向・産業動向、コンポーネント別(ソリューション、サービス)分析、種類別(インテリジェントバーチャルアシスタント(IVA)、チャットボット)分析、展開モード別(オンプレミス、クラウド)分析、組織規模別(大企業、中小企業)分析、地域別分析、競争状況、企業情報、隣接・関連市場などの項目を掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場動向・産業動向
・対話型AIの世界市場規模:コンポーネント別(ソリューション、サービス)
・対話型AIの世界市場規模:種類別(インテリジェントバーチャルアシスタント(IVA)、チャットボット)
・対話型AIの世界市場規模:展開モード別(オンプレミス、クラウド)
・対話型AIの世界市場規模:組織規模別(大企業、中小企業)
・対話型AIの世界市場規模:地域別
・競争状況
・企業情報
・隣接・関連市場
*** レポート概要(サマリー)***

“The global conversational AI market size to grow from USD 6.8 billion in 2021 to USD 18.4 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.8% during the forecast period.”
Various factors such as increasing demand for AI-powered customer services, omnichannel deployment and reduce chatbot deployment cost, and rising demand for AI-based chatbots to stay informed and connected during Covid-19 are expected to drive the growth of Conversational AI market.
The COVID-19 pandemic has impacted trading activities across regions. It has had a moderate impact on all the elements of the technology sector. The hardware business is predicted to be the most impacted in the IT industry. Owing to the slowdown of hardware supply and reduced manufacturing capacity, the IT infrastructure growth has slowed down. Businesses providing solutions and services are also expected to slow down for a short period. However, the adoption of collaborative applications, analytics, security solutions, and AI is set to increase in the remaining part of the year. Verticals such as manufacturing, retail, and energy and utilities have witnessed a moderate slowdown, whereas BFSI, government, and healthcare and life sciences verticals have witnessed a minimal impact.

“The Cloud segment to have the larger market size during the forecast period.”
Conversational AI market is segmented on the basis of deployment mode which include on-premises and cloud. The cloud segment is expected to account for a larger market share during the forecast period. Using cloud-based applications, SMEs can collect and analyze data easily to improve their customers’ experience. Organizations with more reliance on data security and privacy move toward the on-premises deployment mode to gain more control over their data and its security.

“The SMEs segment to hold higher CAGR during the forecast period.”
On the basis of organization size the Conversational AI market has been segmented into large enterprises and SMEs. The SMEs segment is projected to record a higher CAGR during the forecast period. Verticals focus on adopting technologically advanced solutions and processes at a lower cost would drive the adoption of conversational AI solutions and services among SMEs. The availability of conversational AI technologies such as AI, ML, and deep learning will enable large enterprises to offer employees insights about customers’ buying behavior for a better customer experience.

“The web-based segment to have the largest market size during the forecast period.”
On the basis of mode of integration the conversational AI market has been segmented into web-based segment,app-based segment and telephonic. The web-based segment is estimated to hold the largest market size during the forecast period. Conversational AI offers round-the-clock customer service as it answers commonly asked customer questions, resolves problems, and provides solutions in real-time. The app-based segment is expected to have the highest CAGR during the forecast period as conversational AI enables brands to detect consumer intents in real-time, build chatbots to fulfill those intents at scale alongside human experts, and deploy these AI-powered engagements across the most popular messaging channels.

“Among regions, North America to hold higher CAGR during the forecast period.”
North America is projected to hold a higher CAGR during the forecast period. In North America, conversational AI solutions and services are highly effective in most organizations and verticals due to the increasing need to handle customer queries and enhance user experience. Europe is gradually advancing toward incorporating conversational AI within its market. APAC is showing a substantial rise in the adoption of conversational AI solutions and services during the forecast period, while Latin America and MEA are slowly picking up conversational AI due to its benefits for various industries to get user insights.

Breakdown of primaries:
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Conversational AI market.
 By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
 By Designation: C-Level Executives: 50%, D-Level Executives: 30%, and Others: 20%
 By Region: APAC:30 %, Europe: 30%, North America: 25%, MEA: 10%, Latin America: 5%

The report includes the study of key players offering the Conversational AI market. The major vendors covered are Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), FIS (US), Artificial Solutions (Spain), Kore.ai (US), Conversica (US), Inbenta (US), Creative Virtual (US), SoundHound (US), Avaamo (US), Haptik (US), Solvvy (US), MindMeld (US), Kasisto (US), Gupshup (US), Senseforth.ai (US), Cognigy (Germany), Rasa (US), Pypestream (US), Rulai (US), AmplifyReach (India), Saarthi.ai (India), Exceed.ai (US), Mindsay (US), and Clinc (US).

Research Coverage:
The research study for the Conversational AI market involved extensive secondary sources, directories, and several journals, including the International Journal of Operations & Production Management, and the International Journal of Production Research. Primary sources were industry experts from the core and related industries, preferred Conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Key Benefits of Buying the Report :
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

*** レポート目次(コンテンツ)***

1 INTRODUCTION 44
1.1 INTRODUCTION TO COVID-19 44
1.2 COVID-19 HEALTH ASSESSMENT 44
FIGURE 1 COVID-19: GLOBAL PROPAGATION 44
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 45
1.3 COVID-19 ECONOMIC ASSESSMENT 46
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 46
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 47
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 47
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 48
1.4 OBJECTIVES OF THE STUDY 49
1.5 MARKET DEFINITION 49
1.5.1 INCLUSIONS AND EXCLUSIONS 49
1.6 MARKET SCOPE 50
1.6.1 MARKET SEGMENTATION 50
1.6.2 REGIONS COVERED 51
1.6.3 YEARS CONSIDERED FOR THE STUDY 51
1.7 CURRENCY CONSIDERED 52
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 52
1.8 STAKEHOLDERS 52
1.9 SUMMARY OF CHANGES 52
2 RESEARCH METHODOLOGY 54
2.1 RESEARCH DATA 54
FIGURE 6 CONVERSATIONAL AI MARKET: RESEARCH DESIGN 54
2.1.1 SECONDARY DATA 55
2.1.2 PRIMARY DATA 55
TABLE 2 PRIMARY INTERVIEWS 56
2.1.2.1 Breakup of primary profiles 56
2.1.2.2 Key industry insights 57
2.2 MARKET BREAKUP AND DATA TRIANGULATION 58
FIGURE 7 DATA TRIANGULATION 58
2.3 MARKET SIZE ESTIMATION 59
FIGURE 8 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 59
2.3.1 TOP-DOWN APPROACH 59
2.3.2 BOTTOM-UP APPROACH 60
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE CONVERSATIONAL AI MARKET 60
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF THE CONVERSATIONAL AI MARKET 61
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF THE CONVERSATIONAL AI MARKET 62
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL CONVERSATIONAL AI SPENDING 62
2.4 MARKET FORECAST 63
TABLE 3 FACTOR ANALYSIS 63
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 64
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 64
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 65
FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 65
2.7 ASSUMPTIONS FOR THE STUDY 66
2.8 LIMITATIONS OF THE STUDY 67
2.9 IMPLICATIONS OF COVID-19 ON THE CONVERSATIONAL AI MARKET 68
FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 68
3 EXECUTIVE SUMMARY 71
TABLE 4 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,
2016–2020 (USD MILLION, Y-O-Y %) 72
TABLE 5 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,
2021–2026 (USD MILLION, Y-O-Y %) 72
FIGURE 16 CONVERSATIONAL AI MARKET SNAPSHOT, BY COMPONENT 73
FIGURE 17 CONVERSATIONAL AI MARKET SNAPSHOT, BY SERVICE 73
FIGURE 18 CONVERSATIONAL AI MARKET SNAPSHOT, BY DEPLOYMENT MODE 74
FIGURE 19 CONVERSATIONAL AI MARKET SNAPSHOT, BY ORGANIZATION SIZE 74
FIGURE 20 CONVERSATIONAL AI MARKET SNAPSHOT, BY TECHNOLOGY 75
FIGURE 21 CONVERSATIONAL AI MARKET SNAPSHOT, BY BUSINESS FUNCTION 75
FIGURE 22 CONVERSATIONAL AI MARKET SNAPSHOT, BY MODE OF INTEGRATION 75
FIGURE 23 CONVERSATIONAL AI MARKET SNAPSHOT, BY VERTICAL 76
FIGURE 24 CONVERSATIONAL AI MARKET SNAPSHOT, BY REGION 76
4 PREMIUM INSIGHTS 77
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL AI MARKET 77
FIGURE 25 INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES TO DRIVE THE GROWTH OF THE CONVERSATIONAL AI MARKET 77
4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS 78
FIGURE 26 OPERATIONS BUSINESS FUNCTION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 78
4.3 CONVERSATIONAL AI MARKET: BY REGION 78
FIGURE 27 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2021 78
4.4 CONVERSATIONAL AI MARKET IN NORTH AMERICA, BY MODE OF INTEGRATION AND BUSINESS FUNCTION 79
FIGURE 28 WEB-BASED MODE OF INTEGRATION AND SALES AND MARKETING BUSINESS FUNCTION TO ACCOUNT FOR THE LARGEST SHARES IN THE CONVERSATIONAL AI MARKET IN 2021 79
5 MARKET OVERVIEW AND INDUSTRY TRENDS 80
5.1 INTRODUCTION 80
5.2 MARKET DYNAMICS 80
FIGURE 29 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL AI MARKET 81
5.2.1 DRIVERS 81
5.2.1.1 Increasing demand for AI-powered customer support services 81
5.2.1.2 Omnichannel deployment and reduced chatbot development cost 82
5.2.1.3 Rising demand for AI-based chatbots to stay connected and informed during COVID-19 82
5.2.1.4 Increasing focus on customer engagement 83
5.2.2 RESTRAINTS 83
5.2.2.1 Lack of awareness about conversational AI solutions 83
5.2.2.2 Inability to recognize customer intent and respond effectively 83
5.2.3 OPPORTUNITIES 84
5.2.3.1 Integration of advanced AI capabilities to add value to existing conversational AI offerings 84
5.2.3.2 Growing demand for online shopping during the onset of COVID-19 84
5.2.4 CHALLENGES 85
5.2.4.1 Lack of accuracy in chatbots and virtual assistants 85
5.2.4.2 Maintaining business continuity during the COVID-19 pandemic 85
5.2.5 CUMULATIVE GROWTH ANALYSIS 85
5.3 CONVERSATIONAL AI MARKET: COVID-19 IMPACT 86
FIGURE 30 CONVERSATIONAL AI MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020 87
5.4 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF THE CONVERSATIONAL AI MARKET 88
FIGURE 31 CONVERSATIONAL AI MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 88
5.5 CASE STUDY ANALYSIS 89
5.5.1 BANKING, FINANCIAL SERVICES, AND INSURANCE: USE CASES 89
5.5.1.1 Use case 1: The global financial services firm implemented Kore.ai conversational AI platform to resolve customer queries 89
5.5.1.2 Use case 2: InsureTech adopted Teneo conversational AI platform for better customer experience and services 89
5.5.1.3 Use case 3: Mutual of Omaha modernize its legacy contact center technology with the help of Amazon Lex 90
5.5.1.4 Use case 4: Rest deployed a V-Person™ virtual agent on their website to enrich the customer experience and enhance customer engagement 90
5.5.1.5 Use case 5: Zurich Middle East enable faster query resolution and service request with the implementation of Haptik’s IVA named Zuri 91
5.5.2 RETAIL AND ECOMMERCE: USE CASES 91
5.5.2.1 Use case 1: Microsoft offers Dixons Carphone a bot framework platform for building Cami to optimize their workloads 91
5.5.2.2 Use case 2: Google supports Dominos to scale and accommodate the number of intents and simple customer interactions 92
5.5.2.3 Use case 3: Tata CLiQ deployed Haptik’s shopping assistant CLiQ genie to automate the customer interactions and enhance personalization 92
5.5.3 MEDIA AND ENTERTAINMENT: USE CASES 93
5.5.3.1 Use case 1: Google support Ticketmaster by providing faster and more personalized services for ticket buyers 93
5.5.3.2 Use case 2: Kindred deployed Teneo conversational AI platform to simplify betting process 93
5.5.4 HEALTHCARE AND LIFE SCIENCES: USE CASES 94
5.5.4.1 Use case 1: Artificial Solutions offer Global Med Tech a enhance conversational AI solution to enable automation of resource intensive and complex tasks 94
5.5.4.2 Use case 2: Creative Virtual supported healthcare providers during pandemic to improve operational efficiencies 94
5.5.5 AUTOMOTIVE: USE CASES 95
5.5.5.1 Use case 1: Skoda deployed Teneo to deliver a superior customer service experience, enhance customer journey and improve website conversion rates 95
5.5.6 ENERGY AND UTILITIES: USE CASES 95
5.5.6.1 Use case 1: Shell implemented Teneo platform from Artificial Solutions to build digital employees to answer complex questions 95
5.5.6.2 Use case 2: ENGIE implemented to enhance communication between HR and other stakeholders 96
5.5.7 IT AND TELECOM: USE CASES 96
5.5.7.1 Use case 1: Creative Virtual supports the Telecommunications company to enhance user experience and handle multiple transactions per day 96
5.5.7.2 Use case 2: Telenor Group deployed Artificial Solutions virtual assistants to reduce customer service traffic and overall costs 97
5.5.7.3 Use case 3: AWS supports Citibot to quickly get answers to city-related questions in real-time 97
5.5.7.4 Use case 4: StarHub deployed Haptik conversational AI solutions to deliver prompt support and enhance CX on messaging channels 98
5.5.8 TRAVEL AND HOSPITALITY: USE CASES 98
5.5.8.1 Use case 1: AWS offers RedAwning a conversational AI solution Amazon Lex for better customer experience 98
5.6 REGULATORY IMPLICATIONS 99
5.6.1 GENERAL DATA PROTECTION REGULATION 99
5.6.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 99
5.6.3 CALIFORNIA CONSUMER PRIVACY ACT 99
5.6.4 CHILDREN’S ONLINE PRIVACY PROTECTION ACT 100
5.7 TECHNOLOGY ANALYSIS 100
5.7.1 NATURAL LANGUAGE PROCESSING AND CONVERSATIONAL AI 100
5.7.2 ARTIFICIAL INTELLIGENCE AND CONVERSATIONAL AI 100
5.8 CONVERSATIONAL AI MARKET: ARCHITECTURE 101
FIGURE 32 CONVERSATIONAL AI: HIGH-LEVEL ARCHITECTURE OVERVIEW 101
5.9 ECOSYSTEM 102
FIGURE 33 CONVERSATIONAL AI MARKET: ECOSYSTEM 102
5.10 SUPPLY CHAIN ANALYSIS 103
FIGURE 34 SUPPLY CHAIN ANALYSIS 103
TABLE 6 CONVERSATIONAL AI MARKET: SUPPLY CHAIN 104
5.11 PATENT ANALYSIS 105
5.11.1 METHODOLOGY 105
5.11.2 DOCUMENT TYPE 105
TABLE 7 PATENTS FILED, 2018-2021 105
5.11.3 INNOVATION AND PATENT APPLICATIONS 105
FIGURE 35 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2018–2021 105
5.11.3.1 Top applicants 106
FIGURE 36 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2021 106
5.12 PRICING MODEL ANALYSIS, 2021 106
TABLE 8 CONVERSATIONAL AI MARKET: PRICING MODEL ANALYSIS, 2021 107
5.13 PORTER’S FIVE FORCES ANALYSIS 110
TABLE 9 IMPACT OF EACH FORCE ON THE CONVERSATIONAL AI 110
FIGURE 37 PORTER’S FIVE FORCES ANALYSIS 111
5.13.1 THREAT OF NEW ENTRANTS 111
5.13.2 THREAT OF SUBSTITUTES 111
5.13.3 BARGAINING POWER OF SUPPLIERS 112
5.13.4 BARGAINING POWER OF BUYERS 112
5.13.5 INTENSITY OF COMPETITIVE RIVALRY 112
5.14 SCENARIO 112
TABLE 10 CRITICAL FACTORS TO IMPACT THE GROWTH OF THE CONVERSATIONAL AI MARKET 112
6 CONVERSATIONAL AI MARKET, BY COMPONENT 113
6.1 INTRODUCTION 114
6.1.1 COMPONENTS: COVID-19 IMPACT 114
FIGURE 38 SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 115
TABLE 11 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 115
TABLE 12 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 115
6.2 SOLUTIONS 116
6.2.1 TO ENHANCE THE CUSTOMER EXPERIENCE, CONVERSATIONAL AI SOLUTIONS ARE GROWING AT A RAPID PACE GLOBALLY 116
TABLE 13 SOLUTIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 116
TABLE 14 SOLUTIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 116
6.3 SERVICES 117
6.3.1 TECHNICALITIES INVOLVED IN IMPLEMENTING CONVERSATIONAL AI SOLUTIONS TO BOOST THE GROWTH OF SERVICES AMONG VERTICALS 117
FIGURE 39 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 117
TABLE 15 CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 117
TABLE 16 CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 118
TABLE 17 SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 118
TABLE 18 SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 118
6.3.2 TRAINING AND CONSULTING SERVICES 119
TABLE 19 TRAINING AND CONSULTING SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 119
TABLE 20 TRAINING AND CONSULTING SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 119
6.3.3 SYSTEM INTEGRATION AND IMPLEMENTATION 120
TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 22 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
6.3.4 SUPPORT AND MAINTENANCE 121
TABLE 23 SUPPORT AND MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 121
TABLE 24 SUPPORT AND MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 121
7 CONVERSATIONAL AI MARKET, BY TYPE 122
7.1 INTRODUCTION 123
7.1.1 TYPES: COVID-19 IMPACT 123
FIGURE 40 INTELLIGENT VIRTUAL ASSISTANTS SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 123
TABLE 25 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 124
TABLE 26 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 124
7.2 INTELLIGENT VIRTUAL ASSISTANTS 124
7.2.1 INCREASING DEMAND FOR CUSTOMER SUPPORT SERVICES TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET ACROSS DIFFERENT VERTICALS 124
TABLE 27 INTELLIGENT VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 125
TABLE 28 INTELLIGENT VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 125
7.3 CHATBOTS 125
7.3.1 AI-BASED CHATBOTS TO AUTOMATE CONVERSATIONS ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS 125
TABLE 29 CHATBOTS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 126
TABLE 30 CHATBOTS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 126
8 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE 127
8.1 INTRODUCTION 128
8.1.1 DEPLOYMENT MODES: COVID-19 IMPACT 128
FIGURE 41 CLOUD SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 128
TABLE 31 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2016–2020 (USD MILLION) 129
TABLE 32 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2021–2026 (USD MILLION) 129
8.2 ON-PREMISES 129
8.2.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT THE ON-PREMISES DEPLOYMENT MODE TO DEPLOY CONVERSATIONAL AI SOLUTIONS 129
TABLE 33 ON-PREMISES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 130
TABLE 34 ON-PREMISES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 130
8.3 CLOUD 130
8.3.1 BENEFITS, SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION, TO BOOST THE GROWTH OF THE CLOUD DEPLOYMENT MODE 130
TABLE 35 CLOUD: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 131
TABLE 36 CLOUD: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 131
9 CONVERSATIONAL AI MARKET, BY ORGANIZATION SIZE 132
9.1 INTRODUCTION 133
9.1.1 ORGANIZATION SIZES: COVID-19 IMPACT 133
FIGURE 42 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 134
TABLE 37 CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 134
TABLE 38 CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 134
9.2 LARGE ENTERPRISES 135
9.2.1 TO OPTIMIZE COMPLEX HR PROCESSES, THE ADOPTION OF CONVERSATIONAL AI IS ON THE RISE AMONG LARGE ENTERPRISES 135
TABLE 39 LARGE ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 135
TABLE 40 LARGE ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 135
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 136
9.3.1 ADOPTION OF NEW TECHNOLOGIES TO FIX ISSUES FOR ENHANCING THE BUSINESS PROCESSES TO BOOST THE DEMAND FOR CONVERSATIONAL AI AMONG SMES 136
TABLE 41 SMALL AND MEDIUM-SIZED ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 136
TABLE 42 SMALL AND MEDIUM-SIZED ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 136
10 CONVERSATIONAL AI MARKET, BY MODE OF INTEGRATION 137
10.1 INTRODUCTION 138
10.1.1 MODES OF INTEGRATION: COVID-19 IMPACT 138
FIGURE 43 APP-BASED SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 138
TABLE 43 CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,
2016–2020 (USD MILLION) 139
TABLE 44 CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,
2021–2026 (USD MILLION) 139
10.2 WEB-BASED 139
10.2.1 GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS TO DRIVE THE ADOPTION OF CONVERSATIONAL AI 139
TABLE 45 WEB-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 140
TABLE 46 WEB-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 140
10.3 APP-BASED 140
10.3.1 PROLIFERATION OF SMARTPHONES TO BOOST THE ADOPTION OF APP-BASED CONVERSATIONAL AI SOLUTIONS AMONG ENTERPRISES 140
TABLE 47 APP-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 141
TABLE 48 APP-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 141
10.4 TELEPHONIC 141
10.4.1 NEED TO FACILITATE CONVERSATIONS BETWEEN CUSTOMERS AND BUSINESSES TO BOOST THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS ACROSS THE TELEPHONIC MODE OF INTEGRATION 141
TABLE 49 TELEPHONIC: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 142
TABLE 50 TELEPHONIC: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 142
11 CONVERSATIONAL AI MARKET, BY TECHNOLOGY 143
11.1 INTRODUCTION 144
11.1.1 TECHNOLOGIES: COVID-19 IMPACT 144
FIGURE 44 MACHINE LEARNING AND DEEP LEARNING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 145
TABLE 51 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2020 (USD MILLION) 145
TABLE 52 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2021–2026 (USD MILLION) 145
11.2 MACHINE LEARNING AND DEEP LEARNING 146
11.2.1 GROWING NEED TO ANALYZE AND UNDERSTAND USERS’ ACTIVITIES AND PREFERENCES TO DRIVE THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS ACROSS THE GLOBE 146
TABLE 53 ML AND DEEP LEARNING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 146
TABLE 54 ML AND DEEP LEARNING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 147
11.3 NATURAL LANGUAGE PROCESSING 147
11.3.1 NLP TECHNOLOGY TO GROW AT A RAPID PACE WITH THE GROWING NEED TO RECOGNIZE HUMAN VOICE BY MACHINES TO HANDLE QUERIES OR RESPONSES EFFECTIVELY 147
TABLE 55 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 147
TABLE 56 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 148
11.4 AUTOMATIC SPEECH RECOGNITION 148
11.4.1 RISING NEED TO HANDLE CUSTOMER SERVICES AND RESOLVE CUSTOMER QUERIES ACROSS LARGE ENTERPRISES TO BOOST THE DEMAND FOR CONVERSATION AI 148
TABLE 57 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 148
TABLE 58 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 149
12 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION 150
12.1 INTRODUCTION 151
12.1.1 BUSINESS FUNCTIONS: COVID-19 IMPACT 151
FIGURE 45 OPERATIONS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 151
TABLE 59 CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,
2016–2020 (USD MILLION) 152
TABLE 60 CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,
2021–2026 (USD MILLION) 152
12.2 SALES AND MARKETING 152
12.2.1 GROWING NEED TO EFFECTIVELY RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS FOR SALES AND MARKETING 152
TABLE 61 SALES AND MARKETING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 153
TABLE 62 SALES AND MARKETING: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 153
TABLE 63 SALES AND MARKETING: APPLICATIONS 153
TABLE 64 CONVERSATIONAL AI MARKET SIZE, BY SALES AND MARKETING APPLICATION, 2016–2020 (USD MILLION) 154
TABLE 65 CONVERSATIONAL AI MARKET SIZE, BY SALES AND MARKETING APPLICATION, 2021–2026 (USD MILLION) 154
12.3 HUMAN RESOURCE 154
12.3.1 CONVERSATIONAL AI FOR HR ENABLES ORGANIZATIONS TO AUTOMATE AN EMPLOYEE’S ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES IN REAL TIME 154
TABLE 66 HUMAN RESOURCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 155
TABLE 67 HUMAN RESOURCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 155
TABLE 68 HUMAN RESOURCE: APPLICATIONS 155
TABLE 69 CONVERSATIONAL AI MARKET SIZE, BY HUMAN RESOURCE APPLICATION, 2016–2020 (USD MILLION) 156
TABLE 70 CONVERSATIONAL AI MARKET SIZE, BY HUMAN RESOURCE APPLICATION, 2021–2026 (USD MILLION) 156
12.4 FINANCE 157
12.4.1 CONVERSATIONAL AI SUPPORTS FINANCE TEAMS TO TRACK OUTSTANDING INVOICES AND AUTOMATE THE FOLLOW-UP PROCESS TO ENSURE THAT INVOICES ARE PAID AND CLOSED ON TIME 157
TABLE 71 FINANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 157
TABLE 72 FINANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 157
TABLE 73 FINANCE: APPLICATIONS 158
TABLE 74 CONVERSATIONAL AI MARKET SIZE, BY FINANCE APPLICATION,
2016–2020 (USD MILLION) 158
TABLE 75 CONVERSATIONAL AI MARKET SIZE, BY FINANCE APPLICATION,
2021–2026 (USD MILLION) 158
12.5 OPERATIONS 159
12.5.1 CONVERSATIONAL AI IS USED TO HANDLE COMPLEX OPERATIONS AND SUPPLY CHAIN TASKS FOR IMPROVED PRODUCTIVITY 159
TABLE 76 OPERATIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 159
TABLE 77 OPERATIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 159
TABLE 78 OPERATIONS: APPLICATIONS 160
TABLE 79 CONVERSATIONAL AI MARKET SIZE, BY OPERATIONS APPLICATION,
2016–2020 (USD MILLION) 160
TABLE 80 CONVERSATIONAL AI MARKET SIZE, BY OPERATIONS APPLICATION,
2021–2026 (USD MILLION) 160
12.6 IT SERVICE MANAGEMENT 161
12.6.1 CONVERSATIONAL AI ACROSS ITSM IS USED TO STREAMLINE IT PROCESSES AND RESOLVE CUSTOMER QUERIES AT A FASTER RATE 161
TABLE 81 ITSM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 161
TABLE 82 ITSM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 161
TABLE 83 ITSM: APPLICATIONS 162
TABLE 84 CONVERSATIONAL AI MARKET SIZE, BY ITSM APPLICATION,
2016–2020 (USD MILLION) 162
TABLE 85 CONVERSATIONAL AI MARKET SIZE, BY ITSM APPLICATION,
2021–2026 (USD MILLION) 162
13 CONVERSATIONAL AI MARKET, BY VERTICAL 163
13.1 INTRODUCTION 164
13.1.1 VERTICALS: COVID-19 IMPACT 164
FIGURE 46 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 165
13.1.2 MAJOR USE CASES: BY VERTICAL 165
TABLE 86 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 166
TABLE 87 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 167
13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 167
13.2.1 CONVERSATIONAL AI SOLUTIONS HELP FINANCIAL INSTITUTIONS EFFORTLESSLY CONNECT WITH CUSTOMERS TO PROVIDE AN ENHANCED CUSTOMER EXPERIENCE 167
TABLE 88 BANKING FINANCIAL SERVICES AND INSURANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 168
TABLE 89 BANKING FINANCIAL SERVICES AND INSURANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 168
13.3 RETAIL AND ECOMMERCE 168
13.3.1 INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS BY THE RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS TO LEAD TO GREATER CUSTOMER ENGAGEMENT AND LOYALTY 168
TABLE 90 RETAIL AND ECOMMERCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 169
TABLE 91 RETAIL AND ECOMMERCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 169
13.4 MEDIA AND ENTERTAINMENT 169
13.4.1 THE RISING DEMAND FOR PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE TO INCREASE THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS AMONG MEDIA AND ENTERTAINMENT FIRMS 169
TABLE 92 MEDIA AND ENTERTAINMENT: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 170
TABLE 93 MEDIA AND ENTERTAINMENT: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 170
13.5 HEALTHCARE AND LIFE SCIENCES 170
13.5.1 THE NEED TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND ENHANCE PATIENT EXPERIENCE TO DRIVE THE ADOPTION OF CONVERSATIONAL AI ACROSS THE VERTICAL 170
TABLE 94 HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 171
TABLE 95 HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 171
13.6 IT AND TELECOM 171
13.6.1 THE GROWING DEMAND FOR EFFECTIVE CONTACT CENTERS AND OPERATIONAL COST REDUCTION TO GIVE A BOOST TO THE GROWTH OF CONVERSATIONAL AI ACROSS THE IT AND TELECOM VERTICAL 171
TABLE 96 IT AND TELECOM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 172
TABLE 97 IT AND TELECOM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 172
13.7 TRAVEL AND HOSPITALITY 172
13.7.1 THE RISING NEED TO AUTOMATE BOOKING PROCESSES AND SCHEDULE MANAGEMENT TO DRIVE THE GROWTH OF CONVERSATIONAL AI IN THE TRAVEL AND HOSPITALITY INDUSTRY 172
TABLE 98 TRAVEL AND HOSPITALITY: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 173
TABLE 99 TRAVEL AND HOSPITALITY: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 173
13.8 AUTOMOTIVE 174
13.8.1 THE GROWING NEED TO INFORM CUSTOMERS ABOUT IN-CAR SYSTEMS AND SCHEDULE A TEST DRIVE WOULD BOOST THE ADOPTION OF CONVERSATIONAL AI IN THE AUTOMOTIVE VERTICAL 174
TABLE 100 AUTOMOTIVE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 174
TABLE 101 AUTOMOTIVE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 175
13.9 OTHER VERTICALS 175
TABLE 102 OTHER VERTICALS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 176
TABLE 103 OTHER VERTICALS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 176
14 CONVERSATIONAL AI MARKET, BY REGION 177
14.1 INTRODUCTION 178
FIGURE 47 INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 178
FIGURE 48 ASIA PACIFIC TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD 179
TABLE 104 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 179
TABLE 105 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 179
14.2 NORTH AMERICA 180
14.2.1 NORTH AMERICA: COVID-19 IMPACT 180
14.2.2 NORTH AMERICA: REGULATIONS 181
14.2.2.1 Personal Information Protection and Electronic Documents Act (PIPEDA 181
14.2.2.2 Gramm–Leach–Bliley (GLB) Act 181
14.2.2.3 Health Insurance Portability and Accountability Act (HIPAA) of 1996 181
14.2.2.4 Health Level Seven (HL7) 182
14.2.2.5 Occupational Safety and Health Administration (OSHA) 182
14.2.2.6 Federal Information Security Management Act (FISMA) 182
14.2.2.7 Federal Information Processing Standards (FIPS) 182
14.2.2.8 California Consumer Privacy Act (CSPA) 183
FIGURE 49 NORTH AMERICA: MARKET SNAPSHOT 183
TABLE 106 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 184
TABLE 107 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 184
TABLE 108 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 184
TABLE 109 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 184
TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 185
TABLE 111 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 185
TABLE 112 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2016–2020 (USD MILLION) 185
TABLE 113 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2021–2026 (USD MILLION) 186
TABLE 114 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION) 186
TABLE 115 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION) 186
TABLE 116 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 186
TABLE 117 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 187
TABLE 118 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 187
TABLE 119 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 187
TABLE 120 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 187
TABLE 121 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 188
TABLE 122 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 188
TABLE 123 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 189
TABLE 124 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION) 189
TABLE 125 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 189
14.2.3 UNITED STATES 190
14.2.3.1 The growing implementation of AI and ML-based solutions for enhanced customer service to fuel the demand for conversational AI in the US 190
TABLE 126 UNITED STATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 190
TABLE 127 UNITED STATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 190
14.2.4 CANADA 191
14.2.4.1 The realization by companies to enhance customer experience and handle complex business processes to drive the growth of conversational AI solutions in Canada 191
TABLE 128 CANADA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 191
TABLE 129 CANADA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 191
14.3 EUROPE 191
14.3.1 EUROPE: COVID-19 IMPACT 192
14.3.2 EUROPE: REGULATIONS 192
14.3.2.1 General Data Protection Regulation (GDPR) 192
14.3.2.2 Payment Card Industry Data Security Standard (PCI-DSS) 193
14.3.2.3 European Committee for Standardization (CEN) 193
TABLE 130 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 193
TABLE 131 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 193
TABLE 132 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 193
TABLE 133 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 194
TABLE 134 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 194
TABLE 135 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 194
TABLE 136 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2020 (USD MILLION) 194
TABLE 137 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2021–2026 (USD MILLION) 195
TABLE 138 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION) 195
TABLE 139 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION) 195
TABLE 140 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 195
TABLE 141 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 196
TABLE 142 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 196
TABLE 143 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 196
TABLE 144 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 196
TABLE 145 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 197
TABLE 146 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 197
TABLE 147 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 198
TABLE 148 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION) 198
TABLE 149 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 198
14.3.3 UNITED KINGDOM 199
14.3.3.1 The heavy inflow of capital from various investors to fuel the adoption of conversational AI solutions in the UK 199
TABLE 150 UNITED KINGDOM: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 199
TABLE 151 UNITED KINGDOM: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 199
14.3.4 GERMANY 199
14.3.4.1 Rising government support and highly skilled labor force to drive the growth of conversational AI in Germany 199
TABLE 152 GERMANY: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 200
TABLE 153 GERMANY: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 200
14.3.5 FRANCE 200
14.3.5.1 The rising acceptance of digital transformation across large and mid-sized organizations to drive the growth of the conversational AI market in France 200
TABLE 154 FRANCE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 200
TABLE 155 FRANCE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 201
14.3.6 REST OF EUROPE 201
TABLE 156 REST OF EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 201
TABLE 157 REST OF EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 201

14.4 ASIA PACIFIC 202
14.4.1 ASIA PACIFIC: COVID-19 IMPACT 202
14.4.2 ASIA PACIFIC: REGULATIONS 203
14.4.2.1 Personal Data Protection Act (PDPA) 203
14.4.2.2 Act on the Protection of Personal Information (APPI) 203
14.4.2.3 International Organization for Standardization (ISO) 27001 203
FIGURE 50 ASIA PACIFIC: MARKET SNAPSHOT 204
TABLE 158 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 204
TABLE 159 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 205
TABLE 160 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 205
TABLE 161 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 205
TABLE 162 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 205
TABLE 163 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 206
TABLE 164 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2020 (USD MILLION) 206
TABLE 165 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2021–2026 (USD MILLION) 206
TABLE 166 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION) 207
TABLE 167 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION) 207
TABLE 168 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 207
TABLE 169 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 207
TABLE 170 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 208
TABLE 171 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 208
TABLE 172 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 208
TABLE 173 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 209
TABLE 174 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 209
TABLE 175 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 210
TABLE 176 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION) 210
TABLE 177 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 210
14.4.3 INDIA 211
14.4.3.1 The increase in investments among startups and the growth of AI technology among verticals to trigger conversational AI adoption in India 211
TABLE 178 INDIA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 211
TABLE 179 INDIA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 211
14.4.4 JAPAN 212
14.4.4.1 The adoption of advanced technologies and the need to prevent organizations from data breaches to drive the adoption of conversational AI in Japan 212
TABLE 180 JAPAN: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 212
TABLE 181 JAPAN: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 212
14.4.5 CHINA 212
14.4.5.1 The increasing investments in the AI landscape to drive the adoption of conversational AI solutions in China 212
TABLE 182 CHINA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 213
TABLE 183 CHINA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 213
14.4.6 REST OF ASIA PACIFIC 213
TABLE 184 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 213
TABLE 185 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 214
14.5 MIDDLE EAST AND AFRICA 214
14.5.1 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 214
14.5.2 MIDDLE EAST AND AFRICA: REGULATIONS 215
14.5.2.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017 215
14.5.2.2 GDPR Applicability in KSA 216
14.5.2.3 Protection of Personal Information Act (POPIA) 216
TABLE 186 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 216
TABLE 187 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 216
TABLE 188 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 217
TABLE 189 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 217
TABLE 190 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 217
TABLE 191 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 217
TABLE 192 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2016–2020 (USD MILLION) 218
TABLE 193 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2021–2026 (USD MILLION) 218
TABLE 194 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION) 218
TABLE 195 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION) 218
TABLE 196 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 219
TABLE 197 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 219
TABLE 198 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 219
TABLE 199 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 219
TABLE 200 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 220
TABLE 201 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 220
TABLE 202 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 220
TABLE 203 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 221
TABLE 204 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 221
TABLE 205 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 221
14.5.3 ISRAEL 222
14.5.3.1 The upcoming AI startups for enhanced customer support services to drive the growth of the conversational AI market in Israel 222
TABLE 206 ISRAEL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 222
TABLE 207 ISRAEL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 222
14.5.4 UNITED ARAB EMIRATES 222
14.5.4.1 The need to resolve customer queries in real time and enhance productivity to drive the demand for conversational AI solutions in the region 222
TABLE 208 UNITED ARAB EMIRATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 223
TABLE 209 UNITED ARAB EMIRATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 223
14.5.5 SOUTH AFRICA 223
14.5.5.1 The rising need to enhance customer experience to drive the demand for conversational AI solutions in South Africa 223
TABLE 210 SOUTH AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 223
TABLE 211 SOUTH AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 224
14.5.6 REST OF MIDDLE EAST AND AFRICA 224
TABLE 212 REST OF MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 224
TABLE 213 REST OF MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 224
14.6 LATIN AMERICA 225
14.6.1 LATIN AMERICA: COVID-19 IMPACT 225
14.6.2 LATIN AMERICA: REGULATIONS 226
14.6.2.1 Brazil Data Protection Law 226
14.6.2.2 Argentina Personal Data Protection Law No. 25.326 226
14.6.2.3 Federal Law on Protection of Personal Data Held by Individuals 227
TABLE 214 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 227
TABLE 215 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 227
TABLE 216 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 228
TABLE 217 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 228
TABLE 218 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 228
TABLE 219 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 228
TABLE 220 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2016–2020 (USD MILLION) 229
TABLE 221 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2021–2026 (USD MILLION) 229
TABLE 222 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION) 229
TABLE 223 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION) 229
TABLE 224 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 230
TABLE 225 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 230
TABLE 226 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 230
TABLE 227 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 230
TABLE 228 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 231
TABLE 229 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 231
TABLE 230 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 231
TABLE 231 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 232
TABLE 232 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION) 232
TABLE 233 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 232
14.6.3 BRAZIL 233
14.6.3.1 Emerging startups in Brazil to drive the growth of the conversational AI market 233
TABLE 234 BRAZIL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 233
TABLE 235 BRAZIL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 233
14.6.4 MEXICO 234
14.6.4.1 The growing demand for AI-based technologies to fuel the adoption of conversational AI solutions in Mexico 234
TABLE 236 MEXICO: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 234
TABLE 237 MEXICO: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 234
14.6.5 REST OF LATIN AMERICA 235
TABLE 238 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 235
TABLE 239 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 235
15 COMPETITIVE LANDSCAPE 236
15.1 OVERVIEW 236
15.2 KEY PLAYER STRATEGIES 236
15.3 REVENUE ANALYSIS 237
FIGURE 51 REVENUE ANALYSIS FOR KEY COMPANIES IN THE PAST FIVE YEARS 237
15.4 MARKET SHARE ANALYSIS 238
FIGURE 52 MARKET SHARE ANALYSIS FOR KEY COMPANIES 238
TABLE 240 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION 239
15.5 COMPANY EVALUATION QUADRANT 239
15.5.1 STARS 239
15.5.2 EMERGING LEADERS 239
15.5.3 PERVASIVE 239
15.5.4 PARTICIPANT 239
FIGURE 53 KEY CONVERSATIONAL AI MARKET PLAYERS: COMPANY EVALUATION QUADRANT, 2021 240
15.6 COMPETITIVE BENCHMARKING 241
15.6.1 COMPANY PRODUCT FOOTPRINT 241
FIGURE 54 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CONVERSATIONAL AI MARKET 241
FIGURE 55 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE CONVERSATIONAL AI MARKET 242
TABLE 241 COMPANY OFFERING FOOTPRINT 242
TABLE 242 COMPANY REGION FOOTPRINT 243
15.7 STARTUP/SME EVALUATION QUADRANT 244
15.7.1 PROGRESSIVE COMPANIES 244
15.7.2 RESPONSIVE COMPANIES 244
15.7.3 DYNAMIC COMPANIES 244
15.7.4 STARTING BLOCKS 244
FIGURE 56 STARTUP/SMES: CONVERSATIONAL AI MARKET EVALUATION QUADRANT, 2021 245
15.8 STARTUP/SME COMPETITIVE BENCHMARKING 246
15.8.1 COMPANY PRODUCT FOOTPRINT 246
FIGURE 57 PRODUCT PORTFOLIO ANALYSIS OF STARTUP/SME IN THE CONVERSATIONAL AI MARKET 246
FIGURE 58 BUSINESS STRATEGY EXCELLENCE OF STARTUP/SMES IN THE CONVERSATIONAL AI MARKET 246
TABLE 243 STARTUP/SME COMPANY OFFERING FOOTPRINT 247
TABLE 244 STARTUP/SME COMPANY REGION FOOTPRINT 247
15.9 COMPETITIVE SCENARIO AND TRENDS 248
15.9.1 PRODUCT LAUNCHES 248
TABLE 245 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES, JANUARY 2020–SEPTEBER 2021 248
15.9.2 DEALS 249
TABLE 246 CONVERSATIONAL AI MARKET: DEALS, FEBRUARY 2020– SEPTEMBER 2021 249
15.9.3 OTHERS 251
16 COMPANY PROFILES 252
16.1 INTRODUCTION 252
16.2 KEY PLAYERS 252
(Business and financial overview, Solutions offered, Recent developments, COVID-19 development, MNM VIEW, Key strengths/Right to win, Strategic choices made, and Weaknesses and competitive threats)*
16.2.1 GOOGLE 252
TABLE 247 GOOGLE: BUSINESS AND FINANCIAL OVERVIEW 252
FIGURE 59 GOOGLE: COMPANY SNAPSHOT 253
TABLE 248 GOOGLE: SOLUTIONS OFFERED 253
TABLE 249 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 254
TABLE 250 GOOGLE: DEALS 254
16.2.2 MICROSOFT 256
TABLE 251 MICROSOFT: BUSINESS OVERVIEW 256
FIGURE 60 MICROSOFT: COMPANY SNAPSHOT 257
TABLE 252 MICROSOFT: SERVICES OFFERED 257
TABLE 253 MICROSOFT: DEALS 258
16.2.3 AWS 260
TABLE 254 AWS: BUSINESS OVERVIEW 260
FIGURE 61 AWS: COMPANY SNAPSHOT 260
TABLE 255 AWS: SERVICES OFFERED 261
TABLE 256 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 261
TABLE 257 AWS: DEALS 261
16.2.4 IBM 263
TABLE 258 IBM: BUSINESS OVERVIEW 263
FIGURE 62 IBM: COMPANY SNAPSHOT 264
TABLE 259 IBM: SOLUTION OFFERED 264
TABLE 260 IBM: DEALS AND OTHERS 265
16.2.5 BAIDU 267
TABLE 261 BAIDU: BUSINESS OVERVIEW 267
FIGURE 63 BAIDU: COMPANY SNAPSHOT 267
TABLE 262 BAIDU: SOLUTIONS OFFERED 268
TABLE 263 BAIDU: DEALS 268
16.2.6 ORACLE 270
TABLE 264 ORACLE: BUSINESS OVERVIEW 270
FIGURE 64 ORACLE: COMPANY SNAPSHOT 271
TABLE 265 ORACLE: SOLUTIONS OFFERED 271
TABLE 266 ORACLE: SOLUTION ENHACEMENTS 272
TABLE 267 ORACLE: DEALS 272
16.2.7 SAP 273
TABLE 268 SAP: BUSINESS OVERVIEW 273
FIGURE 65 SAP: COMPANY SNAPSHOT 274
TABLE 269 SAP: SOLUTIONS OFFERED 274
TABLE 270 SAP: SOLUTION LAUNCHES AND ENHANCEMENTS 275
TABLE 271 SAP: DEALS AND OTHERS 275
16.2.8 FIS 276
TABLE 272 FIS: BUSINESS OVERVIEW 276
FIGURE 66 FIS: COMPANY SNAPSHOT 276
TABLE 273 FIS: SOLUTIONS OFFERED 277
TABLE 274 FIS: DEALS 277
16.2.9 ARTIFICIAL SOLUTIONS 278
TABLE 275 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW 278
FIGURE 67 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT 278
TABLE 276 ARTIFICIAL SOLUTIONS: SOLUTIONS OFFERED 279
TABLE 277 ARTIFICIAL SOLUTIONS: SERVICES OFFERED 279
TABLE 278 ARTIFICIAL SOLUTIONS: SOLUTION LAUNCHES AND ENHANCEMENTS 279
TABLE 279 ARTIFICIAL SOLUTIONS: DEALS 280
16.2.10 KORE.AI 281
TABLE 280 KORE.AI: BUSINESS OVERVIEW 281
TABLE 281 KORE.AI: SOLUTIONS OFFERED 281
TABLE 282 KORE.AI: SERVICES OFFERED 282
TABLE 283 KORE.AI: SOLUTION LAUNCHES AND ENHANCEMENTS 282
TABLE 284 KORE.AI: DEALS 282
16.2.11 CONVERSICA 283
16.2.12 INBENTA 283
16.2.13 CREATIVE VIRTUAL 284
16.2.14 SOUNDHOUND 284
16.2.15 AVAAMO 285
16.2.16 HAPTIK 285
16.2.17 SOLVVY 286
16.2.18 MINDMELD 286
16.2.19 KASISTO 287
16.2.20 GUPSHUP 287
16.3 SMES/START UPS 288
16.3.1 SENSEFORTH.AI 288
16.3.2 COGNIGY 288
16.3.3 RASA 289
16.3.4 PYPESTREAM 289
16.3.5 RULAI 290
16.3.6 AMPLIFYREACH 290
16.3.7 SAARTHI.AI 291
16.3.8 EXCEED.AI 291
16.3.9 CLINC 292
16.3.10 MINDSAY 292
*Details on Business and financial overview, Solutions offered, Recent developments, COVID-19 development, MNM VIEW, Key strengths/Right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
17 ADJACENT AND RELATED MARKETS 293
17.1 INTRODUCTION 293
17.2 CHATBOT MARKET - GLOBAL FORECAST TO 2026 293
17.2.1 MARKET DEFINITION 293
17.2.2 MARKET OVERVIEW 293
17.2.2.1 Chatbot market, by component 293
TABLE 285 CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 294
TABLE 286 CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 294
17.2.2.2 Chatbot market, by service 294
TABLE 287 SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 294
TABLE 288 SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 295
17.2.2.3 Chatbot market, by type 295
TABLE 289 CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 295
TABLE 290 CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 295
17.2.2.4 Chatbot market, by deployment mode 295
TABLE 291 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 296
TABLE 292 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 296
17.2.2.5 Chatbot market, by business function 296
TABLE 293 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2019 (USD MILLION) 296
TABLE 294 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2020–2026 (USD MILLION) 297
17.2.2.6 Chatbot market, by vertical 297
TABLE 295 CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 297
TABLE 296 CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 298
17.2.2.7 Chatbot market, by region 298
TABLE 297 CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 298
TABLE 298 CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 299
17.3 NATURAL LANGUAGE PROCESSING MARKET - GLOBAL FORECAST TO 2026 299
17.3.1 MARKET DEFINITION 299
17.3.2 MARKET OVERVIEW 299
17.3.2.1 NLP market, by component 299
TABLE 299 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 300
TABLE 300 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT,
2019–2026 (USD MILLION) 300
17.3.2.2 NLP market, by solution 300
TABLE 301 SOLUTIONS: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 300
TABLE 302 SOLUTIONS: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2019–2026 (USD MILLION) 301
17.3.2.3 NLP market, by service 301
TABLE 303 SERVICES: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 301
TABLE 304 SERVICES: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE, 2019–2026 (USD MILLION) 301
17.3.2.4 NLP market, by deployment mode 302
TABLE 305 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 302
TABLE 306 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2026 (USD MILLION) 302
17.3.2.5 NLP market, by type 302
TABLE 307 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,
2015–2019 (USD MILLION) 303
TABLE 308 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,
2019–2026 (USD MILLION) 303
17.3.2.6 NLP market, by vertical 303
TABLE 309 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 304
TABLE 310 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL,
2019–2026 (USD MILLION) 304
17.3.2.7 NLP market, by region 305
TABLE 311 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 305
TABLE 312 NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION,
2019–2026 (USD MILLION) 305
18 APPENDIX 306
18.1 INDUSTRY EXPERTS 306
18.2 DISCUSSION GUIDE 307
18.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 314
18.4 AVAILABLE CUSTOMIZATIONS 316
18.5 RELATED REPORTS 316
18.6 AUTHOR DETAILS 317

*** 免責事項 ***
https://www.globalresearch.co.jp/disclaimer/


※おすすめ調査資料
  • ふっ化水素ピリジンの世界市場2021
    The Global Hydrogen Fluoride-Pyridine (CAS 32001-55-1) Industry 2021 Market Research Report is a professional and in-depth study on the current state of the Hydrogen Fluoride-Pyridine industry. Firstly, the report provides a basic overview of the industry including definitions, classifications, appl …
  • 二人用カヌーの世界市場
    In this report, the global Two-seater Canoes market is valued at USD XX million in 2016 and is expected to reach USD XX million by the end of 2022, growing at a CAGR of XX% between 2016 and 2022. Geographically, this report is segmented into several key Regions, with production, consumption, revenue …
  • 研磨液の世界及び中国市場 2018年
    The 'Global and Chinese Polishing Fluid Industry, 2013-2023 Market Research Report' is a professional and in-depth study on the current state of the global Polishing Fluid industry with a focus on the Chinese market. The report provides key statistics on the market status of the Polishing Fluid manu …
  • 淋病検査の世界市場2016-2020
    About the Gonorrhea Diagnostics Market Gonorrhea is a sexually transmitted disease that can affect both males and females. It is caused by the bacterium Neisseria gonorrhoeae. The bacterium grows in warm and moist areas of uterus, reproductive tract, fallopian tubes, and urethra. It can also grow an …
  • ドラム式洗濯機の世界市場:販売動向2017
    Notes:Sales, means the sales volume of Drum Type Washing Machines Revenue, means the sales value of Drum Type Washing Machines This report studies sales (consumption) of Drum Type Washing Machines in Global market, especially in United States, China, Europe and Japan, focuses on top players in these …
  • 建設用骨材のベルギー市場
    This report is the result of Timetric’s extensive market research covering the concrete and cement market in Belgium. It contains detailed historic and forecast market value data for the concrete and cement market and its categories (cement clinker, factory-made cortars, portland cement, refractory …
  • 世界及び中国のクロロアセトニトリル市場2018
    The 'Global and Chinese Chloroacetonitrile Industry, 2013-2023 Market Research Report' is a professional and in-depth study on the current state of the global Chloroacetonitrile industry with a focus on the Chinese market. The report provides key statistics on the market status of the Chloroacetonit …
  • アクティブ車椅子の世界市場2020-2027:製品種類別、疾患別(アルツハイマー病、筋萎縮性側索硬化症(ALS)、脳性麻痺)、地域別
    Active Wheelchair Market Growth & Trends The global active wheelchair market size is expected to reach USD 2.3 billion by 2027, expanding at a CAGR of 4.4%, according to a new report by Grand View Research, Inc. Surge in the geriatric and disabled population along with the rising prevalence of chron …
  • 呼吸器合胞体ウイルス(RSV):治療薬開発パイプライン分析
    Respiratory Syncytial Virus (RSV) Infections - Pipeline Review, H2 2017 Summary Global Markets Direct's latest Pharmaceutical and Healthcare disease pipeline guide Respiratory Syncytial Virus (RSV) Infections - Pipeline Review, H2 2017, provides an overview of the Respiratory Syncytial Virus (RSV) I …
  • 生物学的安全性試験の世界市場2021-2026:成長・動向・新型コロナの影響・市場予測
    The biological safety testing market is expected to witness a CAGR of 12.4% during the forecast period, 2021-2026. With the emergence of COVID-19, many pharmaceutical and biotechnology companies began developing novel treatments and vaccines against COVID-19. These rising R&D activities impacted pos …
※当サイト上のレポートデータは弊社H&Iグローバルリサーチ運営のMarketReport.jpサイトと連動しています。
※当市場調査資料(TC6976 )"対話型AIの世界市場(~2026年):コンポーネント別(ソリューション、サービス)、種類別(チャットボット、IVA)、技術別(NLP、ASR)、ビジネス機能別(販売・マーケティング、運用)、統合モード別、産業別、地域別" (英文:Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region - Global Forecast to 2026)はMarketsandMarkets社が調査・発行しており、H&Iグローバルリサーチが販売します。


◆H&Iグローバルリサーチのお客様(例)◆


※当サイトに掲載していない調査資料も弊社を通してご購入可能ですので、お気軽にご連絡ください。ウェブサイトでは紹介しきれない資料も数多くございます。
※H&Iグローバルリサーチ(登録第5864124号)及びH&I(登録第5783645号)はH&Iグローバルリサーチ株式会社の商標です。