南アフリカのビジネスプロセスアウトソーシング市場2020-2027:サービス別(カスタマーサービス、財務&会計)、最終用途別(金融、IT&通信)

調査会社Grand View Research社が発行したリサーチレポート(データ管理コード:GV21FB039)
◆英語タイトル:South Africa Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Customer Services, Finance & Accounting), By End-use (BFSI, IT & Telecommunications), And Segment Forecasts, 2020 - 2027
◆発行会社/調査会社:Grand View Research
◆商品コード:GV21FB039
◆発行日:2020年12月15日
◆調査対象地域:南アフリカ
◆産業分野:ビジネスサービス
◆ページ数:110
◆レポート言語:英語
◆レポート形式:PDF
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★グローバルリサーチ資料[南アフリカのビジネスプロセスアウトソーシング市場2020-2027:サービス別(カスタマーサービス、財務&会計)、最終用途別(金融、IT&通信)]についてメールでお問い合わせはこちら
グランドビューリサーチ社は、南アフリカのビジネスプロセスアウトソーシング市場規模が年平均13.2%成長し、2027年までに36憶ドルに達すると予測しています。本調査レポートでは、ビジネスプロセスアウトソーシングの南アフリカ市場について調査・分析し、調査手法・範囲、エグゼクティブサマリー、産業動向、サービス別(財務&会計、人事、知識プロセスアウトソーシング、調達&サプライチェーン、顧客サービス)分析、最終用途別(金融、医療、製造、IT&通信、小売)分析、競争状況などを掲載しています。
・調査手法・範囲
・エグゼクティブサマリー
・産業動向
・ビジネスプロセスアウトソーシングの南アフリカ市場規模:サービス別(財務&会計、人事、知識プロセスアウトソーシング、調達&サプライチェーン、顧客サービス)
・ビジネスプロセスアウトソーシングの南アフリカ市場規模:最終用途別(金融、医療、製造、IT&通信、小売)
・競争状況
*** レポート概要(サマリー)***

South Africa BPO Market Growth & Trends

The South Africa business process outsourcing market size is projected to reach USD 3.6 billion by 2027, growing at a CAGR of 13.2% during the forecast period, according to a study conducted by Grand View Research, Inc. South Africa BPO industry has been a strong performer for the past several years. The solid performance of the BPO sector in SA is due to the support it has received from the national government. Operational resilience combined with continued government support, can retain, and even exceed the growth rate of the regional BPO sector and expand its range of solutions offered to global clients.

Supportive government initiatives are expected to accelerate market growth. The Department of Trade and Industry has played a critical role in drawing international investments into the BPO sector. Government incentives to the BPO market have helped to encourage a flurry of international investment in the regional market.

However, the cost of telecommunication solutions and services prevails as a primary challenge for market growth. The relatively higher cost of telecommunication solutions and services in South Africa compared to other preferred BPO destinations across the globe necessitates the Government, IT & telecom companies as well as other industry players and stakeholders to work in a collaborative way to increase the local manufacturing, expand networks, and further reduce connectivity tariffs to help drive the market growth.

South Africa BPO Market Report Highlights

• The market has emerged as a leading global BPO hub and is still growing at a positive rate

• The BPO sector in South Africa is powered by a tech-savvy and educated workforce and a business climate that is favorable for exceptional quality customer engagement BPOs

• The regional government is strongly committed to the constant skills development of its BPO labor force to ensure expansion and growth of the sector

• The finance & accounting service segment is expected to grow at a C

• AGR of 13.6% over the forecast period as banks and several financial institutions have always been considering BPO as a means for improving cost-efficiency

• The IT & telecommunication end-use segment accounted for the largest revenue share of over 35% in 2019

• However, BFSI is anticipated to be the fastest-growing end-use segment over the forecast period

*** レポート目次(コンテンツ)***

Table of Contents

Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
Chapter 2. Executive Summary
Chapter 3. South Africa Business Process Outsourcing (BPO) Industry Outlook
3.1. Market Segmentation
3.2. Market Size and Growth Prospects, 2016 – 2027
3.3. Value Chain Analysis
3.4. Market Dynamics
3.4.1. Market driver analysis
3.4.2. Market restraint analysis
3.5. Penetration and Growth Prospect Mapping
3.6. Industry Analysis – Porter’s Five Forces Analysis
3.6.1. Supplier Power
3.6.2. Buyer Power
3.6.3. Substitution Threat
3.6.4. Threat from new entrant
3.7. PEST Analysis
3.7.1. Political Landscape
3.7.2. Environmental Landscape
3.7.3. Social Landscape
3.7.4. Technology Landscape
Chapter 4. South Africa Business Process Outsourcing (BPO) Market: Service Outlook
4.1. South Africa Business Process Outsourcing (BPO)Market Estimates and Forecasts, By Service, 2019 & 2027 (USD Million)
4.2. Finance & Accounting
4.2.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
4.3. Human Resources
4.3.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
4.4. Knowledge Process Outsourcing
4.4.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
4.5. Procurement & Supply Chain
4.5.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
4.6. Customer Services
4.6.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
4.7. Others
4.7.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
Chapter 5. South Africa Business Process Outsourcing (BPO) Market: End-use Outlook
5.1. South Africa Business Process Outsourcing (BPO) Market Estimates and Forecasts, By End-use, 2019 & 2027 (USD Million)
5.2. Banking, Financial Services, and Insurance (BFSI)
5.2.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.3. Healthcare
5.3.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.4. Manufacturing
5.4.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.5. IT & Telecommunication
5.5.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.6. Retail
5.6.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.7. Others
5.7.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
Chapter 6. Competitive Landscape
6.1. Accenture Plc
6.1.1. Company Overview
6.1.2. Financial Performance
6.1.3. Product Benchmarking
6.1.4. Recent Developments
6.2. Amdocs
6.2.1. Company Overview
6.2.2. Financial Performance
6.2.3. Product Benchmarking
6.2.4. Recent Developments
6.3. Capgemini
6.3.1. Company Overview
6.3.2. Financial Performance
6.3.3. Product Benchmarking
6.3.4. Recent Developments
6.4. HCL Technologies Limited
6.4.1. Company Overview
6.4.2. Financial Performance
6.4.3. Product Benchmarking
6.4.4. Recent Developments
6.5. IBM Corporation
6.5.1. Company Overview
6.5.2. Financial Performance
6.5.3. Product Benchmarking
6.5.4. Recent Developments
6.6. Infosys Limited (Infosys BPM)
6.6.1. Company Overview
6.6.2. Financial Performance
6.6.3. Product Benchmarking
6.6.4. Recent Developments
6.7. NCR Corporation
6.7.1. Company Overview
6.7.2. Financial Performance
6.7.3. Product Benchmarking
6.7.4. Recent Developments
6.8. Sodexo
6.8.1. Company Overview
6.8.2. Financial Performance
6.8.3. Product Benchmarking
6.8.4. Recent Developments
6.9. TTEC Holdings, Inc.
6.9.1. Company Overview
6.9.2. Financial Performance
6.9.3. Product Benchmarking
6.9.4. Recent Developments
6.10. Wipro Limited
6.10.1. Company Overview
6.10.2. Financial Performance
6.10.3. Product Benchmarking
6.10.4. Recent Developments
6.11. Mango5 BPO
6.11.1. Company Overview
6.11.2. Financial Performance
6.11.3. Product Benchmarking
6.11.4. Recent Developments
6.12. Indox (PTY) Ltd
6.12.1. Company Overview
6.12.2. Financial Performance
6.12.3. Product Benchmarking
6.12.4. Recent Developments
6.13. Outworx Contact Centre
6.13.1. Company Overview
6.13.2. Financial Performance
6.13.3. Product Benchmarking
6.13.4. Recent Developments
6.14. SA Commercial
6.14.1. Company Overview
6.14.2. Financial Performance
6.14.3. Product Benchmarking
6.14.4. Recent Developments
6.15. Talksure Group
6.15.1. Company Overview
6.15.2. Financial Performance
6.15.3. Product Benchmarking
6.15.4. Recent Developments
6.16. Boomerang Marketing
6.16.1. Company Overview
6.16.2. Financial Performance
6.16.3. Product Benchmarking
6.16.4. Recent Developments
6.17. iContactbpo
6.17.1. Company Overview
6.17.2. Financial Performance
6.17.3. Product Benchmarking
6.17.4. Recent Developments
6.18. 121 BPO Services
6.18.1. Company Overview
6.18.2. Financial Performance
6.18.3. Product Benchmarking
6.18.4. Recent Developments
6.19. Altron
6.19.1. Company Overview
6.19.2. Financial Performance
6.19.3. Product Benchmarking
6.19.4. Recent Developments
6.20. The IT Guys
6.20.1. Company Overview
6.20.2. Financial Performance
6.20.3. Product Benchmarking
6.20.4. Recent Developments
6.21. Merchants SA (Pty) LTD
6.21.1. Company Overview
6.21.2. Financial Performance
6.21.3. Product Benchmarking
6.21.4. Recent Developments
6.22. CCI South Africa
6.22.1. Company Overview
6.22.2. Financial Performance
6.22.3. Product Benchmarking
6.22.4. Recent Developments
6.23. Capita plc
6.23.1. Company Overview
6.23.2. Financial Performance
6.23.3. Product Benchmarking
6.23.4. Recent Developments
6.24. Digicall Group
6.24.1. Company Overview
6.24.2. Financial Performance
6.24.3. Product Benchmarking
6.24.4. Recent Developments
6.25. DSG Group
6.25.1. Company Overview
6.25.2. Financial Performance
6.25.3. Product Benchmarking
6.25.4. Recent Developments
6.26. Startek
6.26.1. Company Overview
6.26.2. Financial Performance
6.26.3. Product Benchmarking
6.26.4. Recent Developments
6.27. WNS (Holdings) Ltd
6.27.1. Company Overview
6.27.2. Financial Performance
6.27.3. Product Benchmarking
6.27.4. Recent Developments
6.28. Webhelp
6.28.1. Company Overview
6.28.2. Financial Performance
6.28.3. Product Benchmarking
6.28.4. Recent Developments
6.29. O’Keeffe & Swartz
6.29.1. Company Overview
6.29.2. Financial Performance
6.29.3. Product Benchmarking
6.29.4. Recent Developments
6.30. Ignition Group
6.30.1. Company Overview
6.30.2. Financial Performance
6.30.3. Product Benchmarking
6.30.4. Recent Developments
6.31. Rewardsco
6.31.1. Company Overview
6.31.2. Financial Performance
6.31.3. Product Benchmarking
6.31.4. Recent Developments
6.32. TelePerformance SE
6.32.1. Company Overview
6.32.2. Financial Performance
6.32.3. Product Benchmarking
6.32.4. Recent Developments
6.33. Encore Capital Group
6.33.1. Company Overview
6.33.2. Financial Performance
6.33.3. Product Benchmarking
6.33.4. Recent Developments
6.34. Pra Group, Inc.
6.34.1. Company Overview
6.34.2. Financial Performance
6.34.3. Product Benchmarking
6.34.4. Recent Developments
6.35. Paschoalotto Logo
6.35.1. Company Overview
6.35.2. Financial Performance
6.35.3. Product Benchmarking
6.35.4. Recent Developments
6.36. Pioneer Credit
6.36.1. Company Overview
6.36.2. Financial Performance
6.36.3. Product Benchmarking
6.36.4. Recent Developments
6.37. Credit Corp Group
6.37.1. Company Overview
6.37.2. Financial Performance
6.37.3. Product Benchmarking
6.37.4. Recent Developments
6.38. Collection House Limited
6.38.1. Company Overview
6.38.2. Financial Performance
6.38.3. Product Benchmarking
6.38.4. Recent Developments

List of Tables

Table 1 South Africa Business Process Outsourcing Market - Industry snapshot & key buying criteria, 2016 - 2027
Table 2 South Africa Business Process Outsourcing Market, 2016 - 2027 (USD Million)
Table 3 South Africa Business Process Outsourcing Market, by Service, 2016 - 2027 (USD Million)
Table 4 Finance & Accounting market, 2016 - 2027 (USD Million)
Table 5 Human Resource market, 2016 - 2027 (USD Million)
Table 6 Knowledge Process Outsourcing market, 2016 - 2027 (USD Million)
Table 7 Procurement & Supply Chain market, 2016 - 2027 (USD Million)
Table 8 Customer Services market, 2016 - 2027 (USD Million)
Table 9 Others market, 2016 - 2027 (USD Million)
Table 10 South Africa Business Process Outsourcing Market, by End-use, 2016 - 2027 (USD Million)
Table 11 BFSI market, 2016 - 2027 (USD Million)
Table 12 Healthcare market, 2016 - 2027 (USD Million)
Table 13 Manufacturing market, 2016 - 2027 (USD Million)
Table 14 IT & Telecommunication market, 2016 - 2027 (USD Million)
Table 15 Retail market, 2016 - 2027 (USD Million)
Table 16 Others market, 2016 - 2027 (USD Million)


List of Figures

Fig. 1 Market segmentation & scope
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Primary research process
Fig. 5 Market formulation and data visualization
Fig. 6 Industry Snapshot
Fig. 7 South Africa Business Process Outsourcing Market Value Chain Analysis
Fig. 8 South Africa BPO Market - Market Driver Analysis
Fig. 9 Traditional business process outsourcing approach
Fig. 10 Cloud-based business process outsourcing approach
Fig. 11 South Africa BPO Market - Market Restraint Analysis
Fig. 12 South Africa BPO Market - Market Restraint Analysis
Fig. 13 South Africa Business Process Outsourcing Market Penetration & Growth Prospect Mapping (Key Opportunity Prioritized)
Fig. 14 Industry Analysis-Porter’s Five Forces
Fig. 15 South Africa Business Process Outsourcing Market - PEST Analysis
Fig. 16 South Africa Business Process Outsourcing Market, by Service, Key Takeaways (USD Million)
Fig. 17 Service Analysis & Market Share, 2019 & 2027
Fig. 18 South Africa Business Process Outsourcing Market, by End-use, Key Takeaways (USD Million)
Fig. 19 End-use Analysis & Market Share, 2019 & 2027
Fig. 20 Key company ranking, 2019

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